Purchase Conditions

Please read these rules carefully before purchasing items in our online store.

1. General provisions

1.1 These Terms of Sale (hereinafter - the Terms) establish the mutual rights, obligations and responsibilities of the Buyer and Palvitana, UAB (hereinafter - the Seller) when the Buyer purchases goods in the e-shop.
1.2 Product photos are for illustrative purposes only, original products may differ from those shown. The photos provided cannot be used as a basis for claims. A product is considered to be of good quality if it conforms to the sample, model or description provided in the online store.

2. The moment of concluding the purchase and sale agreement

2.1. The purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer has formed a shopping cart in the e-shop, provided the delivery address, selected the payment method and read these terms, clicks the "Confirm order" button and is valid until fully performance.
2.2. Each contract concluded between the Buyer and the Seller is protected by Palvitana, UAB.

3. Buyer 's rights

3.1. The Buyer has the right to purchase goods in the e-shop in accordance with these Conditions and the legal acts of the Republic of Lithuania.
3.2. The Buyer (consumer) has the right to cancel from the contract of purchase and sale of goods with the Seller by notifying the Seller in writing within 7 working days from the date of delivery of the goods, in accordance with the 2001 August 17 By the order of the Minister of Economy of the Republic of Lithuania No. 258 "On the approval of rules for the sale of goods and the provision of services where contracts are concluded by means of communication"

4. Obligations of the buyer

4.1. The buyer must accept the ordered goods and pay the price of the goods and their delivery.
4.2. If the data provided in the Buyer's registration form changes, the Buyer must update them immediately.
4.3. The goods selected by the Buyer are reserved and the Seller undertakes to execute the purchase and sale agreement only when the Seller receives a notification from the Buyer's bank about payment for the selected goods. The buyer must confirm the payment order no later than 24 hours after clicking the "Confirm order" button. If the payment order is not confirmed within this term, the Seller has the right to consider that the Buyer has withdrawn from the sales contract.
4.4. The Buyer must comply with other requirements established in the Conditions and legal acts of the Republic of Lithuania.

5. Seller 's rights

5.1. If the Buyer tries to impair the operation or stable operation of the e-shop, the Seller may, without prior notice, restrict, suspend (terminate) his access to the e-shop.
5.2. The seller has the right to temporarily or indefinitely terminate the operation of the e-shop without separate notice.
5.3. The Seller has other rights provided for in the Conditions and legal acts of the Republic of Lithuania.

6. Responsibilities of the seller

6.1. To create conditions for the Buyer to properly use the services provided by the e-shop.
6.2. To organize the delivery of the goods ordered by the Buyer to the address specified by the Buyer.
6.3. The Seller, in case of significant circumstances, unable to deliver the ordered goods to the Buyer, undertakes to offer the Buyer an analogous product, and if the Buyer refuses to accept the analogue of the goods, return the money paid by the Buyer within 5 working days. In this case, the Seller is released from liability for non-delivery of the goods.

7. Delivery Terms

7.1 Goods are delivered 2 - 5 working days from the received payment for the goods and transportation of the goods.

7.2 The delivery note for out-of-stock items is indicated on the item description page.

7.3 For custom-made goods, the production and delivery deadlines are discussed individually.

7.4 Delivery times for some items may take 2 to 7 weeks.

7.5 During delivery, the Buyer must check the condition of the shipment, the quantity, quality and range of goods.

7.5 If the Buyer notices the violation of the shipment, the quantity, quality, assortment of the goods, the Buyer must not accept the shipment.

7.6 Upon acceptance of the shipment by the buyer, the delivered shipment is considered to be free of defects, the quantity, quality and range of goods comply.

7.7 Delivery of goods takes place throughout Lithuania, except for the Kuršių Neriją.

Delivery method Delivery Information Delivery cost
Delivery by courier in Lithuania After ordering, the shipment will be delivered within 2-5 working days to the address in Lithuania. 5.00 € (orders over 100.00 € Free)
Delivery to DPD Pickup Terminal After ordering, the shipment will be delivered within 2 - 5 working days to your chosen DPD Pickup in Lithuania. 2.50 € (orders over 100.00 € Free)
Pickup at our office Open Monday-Friday 09:00 - 18:00 address Klaipėdos pl. 74-2, Palanga 00163 Free

8. Return Policy

8. Return Policy

8.1 The buyer has the opportunity to return the purchased product or replace it with another similar product of a different size, shape, color, model or completeness.

8.2 The buyer may do so within 14 days of the purchase or delivery of the product in order to exercise his right.

8.3 Replacement or return of an unused item of good quality is only possible if the item being replaced or returned meets the following requirements:

  • The returned item must be in its original, neat packaging.
  • The original label and protective film have not been removed from the returned item.
  • The returned item must be undamaged by the Buyer.
  • The returned item must be unused by Buyer.
  • The returned item must not have lost its appearance.
  • The consumer properties of the returned item must be preserved.
  • The returned item must be in the same configuration as it was received.
  • Proof of purchase, e-invoice is required when returning the item.

8.4 The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set forth in clauses 8.1 - 8.3 of these Rules

8.5 In order to return or replace an item purchased in the online store, it is mandatory to pack it properly and contact us by e-mail info@palvitana.lt.

9. Responsibility

9.1. The parties shall be liable for the violation of the purchase and sale agreement concluded using the electronic store in accordance with the procedure established by the legal acts of the Republic of Lithuania.
9.2. Taking into account Article 8 of the Law on Electronic Signature of the Republic of Lithuania. 3 d. the Buyer agrees with the Seller that the confirmation of the Buyer's actions in the e-shop with the login data (identification code) of the e-shop has Art. 1 d. the established legal force of the electronic signature (i.e. has the same legal force as the signature in written documents and is permissible as a means of proof in court). The buyer must keep his / her login details to the e-shop and do not disclose them, ensure that the data is known only to himself / herself and use the data only by himself / herself, do not transfer or otherwise make it possible for other persons to access or use it. If there is a suspicion that the login details may have become known to another person, immediately notify the Seller, as well as immediately inform the Seller about the violation or disclosure of the login details of the e-shop. All actions performed using the Buyer's identification code are considered performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.
9.3. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites via links in the Seller's e-shop.
9.4. In the event of damage, the guilty party compensates the other party for the damage.

10. Goods and their prices

10.1. The Seller reserves the right at any time without notifying the Buyer to change any information about the goods in the Store and other conditions, including but not limited to the rights to change the Store's product list, product descriptions, product prices and delivery terms and prices.
10.2. The parties agree that any information about the goods provided in the Store is only for the initial acquaintance with the goods and will not be considered complete and / or correct information on the basis of which a decision can be made to purchase the goods and / or pay for them.
10.3. The Buyer understands and agrees that the information provided in the Store about the product may be inaccurate and incomplete and the Seller will never be obliged to compensate the Customer for any loss or damage caused by inaccurate or incorrect description of the goods in the Store.
10.4. The price of a specific product is indicated in the Store next to the description of that product. The Buyer understands and agrees that the prices of the goods in the Store may be indicated incorrectly and the Seller shall not be liable for this. The Seller has no obligation to sell the goods at the price indicated in the Store, even if the price is accurate. In the event that the actual price of the product is lower than the price of the product indicated in the Store, the Seller may sell such product to the Buyer for the actual price of the product. If the actual price of the product is higher than the price of the product indicated in the Store, the Seller may either cancel / reject the order of such product, or contact the Buyer by asking his instructions regarding the order of the product.
10.5. The price of each item includes value added tax (VAT).
10.6. The price of the product does not include the delivery fee.

11. Privacy policy

11.1. Any information that is related to personal data and which is registered in the e-shop is subject to the Privacy Policy in accordance with the personal data protection laws of the Republic of Lithuania, which is published on the website of Palvitana, UAB www.palvitana.com

12. Sending information

12.1. The Seller sends all notifications to the e-mail address provided in the Buyer's registration form.
12.2. The buyer sends all notifications and questions to info@palvitana.com.

13. Final Provisions

13.1. All disputes arising out of or in connection with the purchase and sale agreement between the Buyer and the Seller shall be settled by negotiation. If no agreement is reached, disagreements shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.

Purchase Conditions are processed by Palvitana, UAB, registration number 125173121, legal address: Klaipėdos pl. 74-2, Palanga LT-00163, Lithuania.

© 2000 All rights reserved Palvitana, UAB.